Parent Satisfaction
 
To gauge parent satisfaction a member of Montana Academy’s Board or Leadership Team meets with graduating student's parents for scheduled Exit Interviews.  During this hour-long conversation, parents formally rate various aspects of the Academy's clinical program and school.  These numerical ratings are published below.  After that formal rating, we invite parents to give us informal frank feedback, to offer suggestions and register complaints they might previously have been too polite to mention.  Many improvements in the program, clinical procedures, policies, calendars and logistics over the years have resulted from these parental conversations with the Academy's leadership.

Note about Rating Scales: From December 2008-December 2009 we asked parents rate their satisfaction on a 1 to 5 scale (1=very poor; 5=excellent).  Starting May 2009 we changed the 1 to 5 scale to register parents' "satisfaction," rather than some arbitrary gauge of excellence.  Parents did not have an objective standard, as do clinical or academic accrediting commissions, but parents know very well whether they were satisfied with the job we did (together).  And so we changed the rubric on the 1 to 5 scale to: 1=very dissatisfied, 3=just OK, and 5=very satisfied.

2011 and 2012 RATINGS


Table 1.  Average ratings across ALL graduations. 
  Average Rating
(1= very dissatisfied; 5= very satisfied) 
Overall Accomplished Goals  4.85
Academic Program  4.50
Transition Program (Sky House)  4.71
Substance Abuse Program  4.54
Family Therapy  4.63

Table 2.  Average ratings by graduation date.
  Dec 2012
Aug 2012
May 2012
Dec 2011
Aug 2011
May 2011
Overall Accomplished Goals   4.61  5.00  4.85  4.75  4.86  4.95
Academic Program   4.61  4.50  4.45  4.33  4.36  4.64
Transition Program (Sky House)   4.81  4.86  4.60  4.63  4.29  4.91
Substance Abuse Program   4.44  4.78  4.70  3.83  4.60  4.45
Family Therapy   4.56  4.72  4.58  4.67  4.68    ---
 
MAY 2010-AUGUST 2010 RATINGS

Table 1. Average ratings across graduations.
  Average Satisfaction Rating
            (1= very dissatisfied; 5= very satisfied) 
Overall Satisfied with MA  4.91 
Academic Program  4.49 
Transition Program (Sky House)  4.60 
Substance Abuse Program  4.74 
Family Therapy  4.46 

DECEMBER 2008-DECEMBER 2009 RATINGS


Table 1.  Average ratings across graduations. 
  Average Rating
(1= very poor; 5= excellent) 
Overall Accomplished Goals  4.70
Academic Program  3.99
Transition Program (Sky House)  4.48
Substance Abuse Program  4.72

Table 2.  Average ratings by graduation date.
  Dec 2008
May 2009
Aug 2009
Dec 2009
Overall Accomplished Goals   4.59  4.56  4.79  4.82
Academic Program   3.78  4.00  4.29  4.06
Transition Program (Sky House)   4.45  4.33  4.42  4.59
Substance Abuse Program   4.50  4.93  4.54  4.75

Back to most recent Parent Satisfaction
 
MONTANA ACADEMY 9705 Lost Prairie Road Marion, MT 59925 (P) 406 858 2339 (F) 406 858 2356