Parent Satisfaction
 
To measure parent satisfaction a member of Montana Academy’s Leadership Team meets with each graduating student's parents for an Exit Interview.  During this conversation our staff ask parents first formally to rate various aspects of the Academy's program and school. Then, in an informal interview, we invite parents to provide feedback, to offer suggestions, and to make all the complaints that previously they may have been too polite to register.  

From December 2008-December 2009 we asked parents to give us ratings on a 1 to 5 scale (1=very poor; 5=excellent).  Starting in May 2009 we changed the 1 to 5 scale to 1=very dissatisfied, 3=just OK, and 5=very satisfied.

DECEMBER 2008-DECEMBER 2009 RATINGS

Table 1.  Average ratings across graduations. 

	Average Rating (1= very poor; 5= excellent)
Overall Accomplished Goals	4.70
Academic Program	3.99
Transition Program (Sky House)	4.48
Substance Abuse Program	4.72

Table 2.  Average ratings by graduation date.

	Dec 2008	May 2009	Aug 2009	Dec 2009
Overall Accomplished Goals	4.59	4.56	4.79	4.82
Academic Program	3.78	4.00	4.29	4.06
Transition Program (Sky House)	4.45	4.33	4.42	4.59
Substance Abuse Program	4.50	4.93	4.54	4.75

 
MAY 2010-AUGUST 2010 RATINGS

Table 1. Average ratings across graduations.

	Average Satisfaction Rating (1= very dissatisfied; 5= very satisfied)
Overall Satisfied with MA	4.91
Academic Program	4.49
Transition Program (Sky House)	4.60
Substance Abuse Program	4.74
Family Therapy	4.46

Table 2. Average ratings by graduation date.